Care and Use FAQ's

Find out whats going on with your appliance
How do I download a user manual / operating instructions for my appliance?

What to Do

You will need the service number from your appliance to obtain this information. This is a 9-digit service number of your appliance, which you’ll find on the rating plate. The rating plate is situated on the inside left of upright appliances and on the outside right of chest freezers.

rating plate location    rating plate

Once you have this number, go here:

My fridge smells

Possible Reasons

All materials and components used in a Liebherr appliance including in the refrigeration system and insulation foam) are hygienically sound and cannot generate unpleasant smells.

If a smell does develop after the appliance has been operational for a while (e.g. a rotten, mouldy or decaying smell), this can only be caused by something not connected with the appliance itself.

A piece of food may have found its way onto the refrigerator compressor via the defrost water drain and evaporation tray. The residual heat given off by the compressor will cause food remnants (e.g. spilt milk) to emit unpleasant smells which can penetrate back into the appliance via the defrost water drain.

Residues of spilt liquids on the glass shelves, in the door seals etc. Food that has gone off, e.g. after a long period of absence.

Residues in the defrost water on the rear wall of the interior (the condensed water on the rear wall may contain substances and micro-organisms that can cause smells to develop).


What to Do

Clean the interior well with water and a mild detergent. Never use acidic cleaners or solvents. Then clean with clear water.

Pay particular attention to hidden places like behind the seal, behind the door racks and around the defrost water drain and evaporation tray.

As a preventative measure, make sure that the food inside the refrigerator is not in contact with the rear wall; it should not overlap the raised back edge of the shelf.


Helpful Hint

Cut up a lemon, place in some water and leave inside the fridge !

There is water / ice inside my fridge

Possible Reasons

When the evaporator is running, ice forms on the rear wall because the humidity is being extracted from the interior of the appliance. During the idling phase of all appliances with automatic defrosting, the ice defrosts. Drops of water form; most of these run off into the drain channel and are evaporated by the heat from the compressor.

Drops of water on the rear wall are therefore completely normal! Reason: the drain in the middle of the drain channel on the inside rear wall of the appliance is blocked.


What to Do

Read your manual to learn more about the automatic defrosting. You should unblock the water drain using a blunt instrument (e.g. cotton bud). As a preventative measure, make sure that the food inside the refrigerator is not in contact with the rear wall; it should not overlap the raised back edge of the shelf.


Helpful Hint

Ensure that your door sealing tightly and that there is no hot air getting in.

Ice maker is not working

Possible Reasons

It may take up to 24 hours from start-up for the first ice cubes to be produced.

Ice cubes will not be produced unless it is ensured that the plumbed-in water connection supplies water.

Production will also be stopped if the drawer is not inserted or if it is full.


What to Do

Check the waiting time, the water supply and the drawer (filling).

Make sure you have the Ice bucket pushed in and it is contact with ice maker.

Ensure the Ice Maker is turned on.


Bad Tasting Ice?

– Ensure that you have the correct hose from your water supply. If you use, i.e. a normal garden hose, this will flavour your ice / water.

– Wash out your ice bucket

– Replace your water Filter (filters available from NAA)

How do I clean my Liebherr appliance

SmartSteel from Liebherr

– Scratch-proof and long-lasting sealing on the front of the appliances

– Finger marks are nearly invisible

– Surface is easy to clean

Instructions for cleaning

Clean door with damp/soft cloth.

For side walls use a stainless steel care product.

Instructions are for appliances with a smart steel door and stainless steel sides.

If your appliance has a Smart Steel Door and Coated side walls just use a damp cloth for both.

Need a Cleaning Kit?

Liebherr Microfleece cloths are available from NAA as to is Neo Blank, Stainless Steel Care product. Order by emailing:


What to Do

Switch on the CoolPlus switch at low room temperatures of +18°C or colder.

When the switch is switched on the interior light is controlled by way of diode.

The interior light is permanently alight with approx. half power. As a result of the dissipated heat, the compressor has to switch on more frequently and for longer so as to maintain the set refrigerator compartment temperature. This prevents the freezer compartment from heating at low room temperatures and ensures the freezer compartment is adequately cooled.

Integrated appliances

With All integrated appliances you need to ensure that they have correct ventilation, as per your manual.

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